This policy explains when you can get your money back for an order placed on Markwood. It works together with our Link Guarantee and Terms.
When you get a full refund
- You cancel before the publisher has started work on your order.
- A site you chose is no longer available, and you do not want a replacement.
- We cannot deliver your link for any reason.
- Your link is not live within the delivery time shown for that site plus 7 days, and you cancel that item.
When you get a partial refund
If you cancel after work has started, such as an article already written for you, we may keep a fair amount to cover that work. We tell you the amount before we process the refund.
When we cannot refund
- Your link is live exactly as ordered. Published links are covered by our Link Guarantee instead.
- You change your mind after publishing, or you are unhappy with search rankings or traffic. We do not promise these results.
- Your content or website breaks our Terms and the order is refused.
How refunds are paid
- We refund using the same method you paid with: PayPal, bank transfer or USDT (TRC20).
- We process approved refunds within 7 working days.
- Payment fees and network fees charged by PayPal, banks or crypto networks may not be refundable.
- USDT refunds are sent in USDT for the amount you paid, not in another currency.
How to ask for a refund
Go to our Contact page and tell us your name, the email you ordered with, the sites in your order, and the reason. Please contact us before opening a dispute with your bank or PayPal, so we can fix the problem quickly.